Complaints

QBE is committed to providing you with a professional and efficient service. However if we do not deliver to these high standards of service, or if we make a mistake, we want to know. We will investigate your complaint and try to resolve the issue as quickly as possible.

You can contact us in one of the following ways:

  • By telephone: +971 4 508 1400
  • Or you can write to us at:

    Office 411, Level 4, Gate Village 4
    Dubai International Financial Centre
    PO Box 506840
    Dubai
    UAE

    Subject: Customer Complaint

To help us resolve your concerns as efficiently as possible, we ask that you provide us with as much information as possible, including:

  • Your full name, address and contact details
  • The details of your complaint
  • Any relevant reference number - including policy or claims numbers. These can be found on your insurance documentation
  • The type of insurance that your complaint relates to

If we can't resolve your complaint to your satisfaction straight away, we will let you know how long we think it will take.